FAQ

For questions about order please email  help@omgspc.com

How long until my order ships?
1-2 weeks unless otherwise stated on product page.

Cancelations?
If you would like to request a cancelation to an order it must be made within 24 hours of placing the order. After 24 hours the order cannot be canceled or refunded.

Returns and exchange?
Due to the nature of the items there will be no refunds or returns. If you are dissatisfied with your order or a specific item in your order please contact me to discuss! These situations are treated on a case-by-case bases.

Wrong order address?
Please double check your shipping address prior to processing your order. We will not be responsible if your package is returned to us due to incorrect addresses or names on the package. If the package is returned to us buyer is responsible for fees to re-ship.

Custom Orders?
Unfortunately I cannot accept any custom orders at this time.

Editing an order once it is placed?
Once an order is placed we cannot add or subtract items from the invoice. Please make sure your order is correct prior to checkout.

Coupon codes?
Coupon codes cannot be combined. By policy this platform allows one coupon code per order. Though I do have multiple codes available only ONE code can be used per transaction. Once an order is placed coupon codes cannot be added. Please do not leave coupon code in the notes section, it will not be applied.

DOMESTIC ORDERS - USA orders are shipped via USPS and have an estimated delivery of 3-8 BUSINESS days (after processing period) depending on where you are located in the USA. Please note this does NOT include Weekends or Holidays. This is the estimate given by the USPS - SPC does not quote shipping times as the USPS often can take longer than quoted. All domestic orders come standard with tracking that updates within 24-48 hours of shipment. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date. Please be patient with the tracking as it can be slow to update online sometimes. Once an item is marked 'shipped' it is then in the hands of the USPS, and out of my control. For any regarding tracking you can take the tracking to your local post office and they can further assist you on the retrieval of your order.

INTERNATIONAL ORDERS - International orders are shipped via USPS and have an estimated delivery of 7-14 BUSINESS days (after processing period). Please note this does NOT include Weekends or Holidays. This is the estimate given by the USPS - SPC does not quote shipping times as the USPS often can take longer than quoted. All international orders come standard with tracking that updates within 24-48 hours of shipment. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date. Please be patient with the tracking as it can be slow to update online sometimes. Once an item is marked 'shipped' it is then in the hands of the USPS, and out of my control. For any regarding tracking you can take the tracking to your local post office and they can further assist you on the retrieval of your order.